Privacy and Cookies Policy

Last Updated: 01/01/2024

1. Introduction

This Privacy and Cookies Policy explains how Robin Renewables Ltd (“we,” “us,” or “our”) collects, uses, and protects your personal data and provides information on the use of cookies and similar technologies on our website, located at https://trustrobin.co.uk. By accessing and using our website, you consent to the practices described in this policy.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Contact Information: Including your name, email address, phone number, and postal address.
  • Financial Information: Payment details and billing information for transactions.
  • Project Information: Data related to renewable energy projects, such as location and specifications.
  • Communications: Records of our interactions with you, including emails, correspondence, and telephone calls.
  • Website Data: Information collected through cookies and similar technologies, as described below.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • Providing Services: To fulfill contracts and provide renewable energy-related products and services.
  • Communication: To respond to inquiries, provide information, and communicate with you.
  • Legal Obligations: To comply with legal and regulatory requirements.
  • Marketing: To send promotional materials and updates with your consent (you can opt out at any time).
  • Improving Services: To enhance our products and services, conduct research, and analyze website usage.
  • Security: To protect our business, clients, and website from fraud and security threats.

4. Cookies and Similar Technologies

What Are Cookies? Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to enhance user experience, provide website functionality, and collect information about how visitors interact with the website.

Types of Cookies We Use: We may use the following types of cookies:

  • Necessary Cookies: These cookies are essential for the operation of our website and enable core functionalities such as security and accessibility. They cannot be turned off.
  • Functional Cookies: These cookies enable us to remember your preferences and choices on our website, such as language preferences and login information.
  • Performance Cookies: These cookies help us analyze how visitors use our website. They collect anonymous data and help us improve website performance.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests. They may also track your browsing behavior on other websites.

Managing Cookies: You have the option to control and manage cookies through your browser settings. You can accept or decline cookies, delete stored cookies, or set your browser to notify you when cookies are being used. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Sharing and Disclosure

We may share your personal data with third parties only when necessary for the purposes described in this Privacy and Cookies Policy. We will never sell your personal data to third parties. Data may be shared with service providers, legal authorities, and in business transfer scenarios.

6. Data Security

We take data security seriously and implement measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by legal and regulatory obligations.

8. Your Rights

Under applicable data protection laws, you have rights regarding your personal data, including access, correction, deletion, restriction, data portability, and objection. To exercise your rights, please contact us.

9. Contact Us

For any questions, requests, or concerns related to your personal data or cookies, please contact us at:

Robin Renewables Ltd

Parkhill Business Centre
Walton Road
Wetherby
LS22 5DZ

[email protected]
0330 135 8282

10. Changes to this Policy

We may update this Privacy and Cookies Policy to reflect changes in our practices or for legal compliance. Any changes will be posted on our website with a revised “Last Updated” date.

11. Additional Information

Who we are: Our website address is: https://trustrobin.co.uk.

Comments: When visitors leave comments on the site, we collect the data shown in the comments form, including the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address may be provided to the Gravatar service to see if it is used. The Gravatar service privacy policy is available here. After approval of the comment, your profile picture is visible to the public in the context of your comment.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Login: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Login and Screen Display: When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Article Editing: If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites: Articles on this site may include embedded content (e.g., videos, images, articles, etc.) from other websites. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent: Visitor comments may be checked through an automated spam detection service.